#Job #Paris #Ledger # Customer support

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thomas.julien
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Inscription : 14 mars 2018 02:12

#Job #Paris #Ledger # Customer support

Message par thomas.julien » 28 mars 2018 17:02

Korean Customer Support Executive Position (based in Paris) – (www.ledgerwallet.com)

Ledger is looking for a Customer Support Executive to manage customer relation.
As part of its strong growth, Ledger – a technology leader in digital asset and crypto-security
solutions. Your goal will be to provide quick and efficient technical
support ensure customer satisfaction. In a context of job & team creation, we are looking for
talent who want to joint a growing team in a fast paced start-up. You will have a direct impact
on customer satisfaction, and the renowned of the company.

Missions :

● Ensure customer satisfaction & reply to day to day customers requests
● Involved in customer escalation as per escalation procedure or as required to ensure
timely resolution according to SLAs on technical products
● Creates clear service tickets and follows up to ensure resolution
● Analyse current trends (market, product performance,...) & improve the customer
support content (FAQ, Macros) with the manager in order to always have the best
answers for our customer
● Communicate clearly and work effectively with other teams and departments, in
particular Technical & Legal teams.
● Keep rigorously trained and up-to- date on the company’s products
● Create data oriented reporting in order to improve the quality of the customer support

​Requirements :

During your studies and your previous experiences, you had the opportunity to participate to
dynamic projects :

● First work experience ideally related to a customer support position
● Korean native Speaker
● Ability to understand and learn about hardware and software products
● The ideal person will possess outstanding written and verbal skills in English, another
language is a plus
● Ability to effectively work with both internal and external users
● Must have a “Customer First” attitude
● Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
● Interest in working with a support desk and ticketing tools to create and track incident
tickets (Zendesk is a plus)
● Ability to analyze technical and factual data, to search for references in technical
booklet (brochure)
● Understanding the cryptocurrencies or blockchain environments is a plus
In return you will get:
● Attractive package
● Work in one of the fastest growing company in Europe
● Flat hierarchy and co-operative working atmosphere
● Freedom to execute own idea’s

The company :

For enterprises and corporations, Ledger introduced the Vault: a fully managed SaaS
solution addressing the need to safeguard very large amount of multiple cryptocurrencies
while mitigating both IT and physical assault threats. The company is also active on the
industrial IoT market, leveraging its secure hardware technology to interface sensors and
machines to smart contracts or blockchain based assets. Ledger is headquartered in Paris,
has a production facility in Vierzon (France) and offices in San Francisco. The company has
raised $85M so far, and has a team of +110 collaborators.

More about us :
www.ledgerwallet.com

Details :

Based in the center of Paris (75002) – Metro Sentier / Bourse / Palais Royal
Start date: Asap - Q1/Q2 2018

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